There may be times when you are simply unable to answer your calls. If somebody is attempting to call you, then you should show them that their call is valued and appreciated. The best way to do this is for their call to be answered personally.

You can employ people to do this but the costs of employment, phone lines and equipment (and not forgetting premises for them) can not be cost-effective. You will also encounter further problems such as holidays, sickness or the telephone line simply being engaged. The solution is our telephone answering service.

Our service is dedicated to providing a first-class professional service. We learn the details of your business and your clients so that when answering your calls we sound like a member of your team. When a caller rings your unique number, our receptionist will answer in your company name.

 

Our business is built on customer service. As we are not a call-centre, we understand the needs of all sizes of businesses. You will find our service friendly, flexible and above all, professional at all times. Our service will provide your callers with the very best first impression.

Using the service

• While you deal with the important duties your business brings, your own fully-trained receptionist will deal with your calls from 8:30 to 5:30 weekdays.
  
• You will be given a unique telephone number that will be answered in your company name.
  
• Many of our clients prefer to have their calls transferred, while others like us to take messages for them and forward them on.
  
• We can forward any messages to you by E-Mail, or simply by calling you. If we can not get hold of you we will always leave a message on your voicemail.
  
• Out-of-hours we have all calls diverted to our voicemail, which is checked daily. We then forward these messages on.
  
• Having a telephone answering service with us means you will receive reduced prices on meeting room hire, photocopying and secretarial services.
  

Fax Forwarding