What happens when your secretary is ill or
goes on holiday? Does the work just pile up until he / she
gets back or do you take on a temp?
No secretary could mean that your clients
are left to simply wonder why they haven't heard from you
If you call in a temp, how much does it cost?How
long does it take you to train them up?
Does your business have peaks and troughs?
Perhaps you could really use some extra help when the peaks
get too much for your in-house secretary to complete alone
Do you ever have sensitive or confidential
work that you feel uneasy about disclosing to anyone in the
office? Send it to us and confidentiality is guaranteed
If your business is growing successfully,
you may be considering recruiting new staff. You can use us
until there is enough work to merit this commitment.
4. Isn't it more expensive
than taking on a secretary?
No. when you hire an employee, on top of salary,
there are many other things that your need to administer (payroll,
pension, benfits etc) many things to buy or lease (equipment,
furniture etc) and you will need workspace for them as well.
It all becomes very expensive and time-consuming. By using
Obsidian Offices - you use us only when needed, pay only for
the work that is done and we're there whenever you need us.
5. How do you charge?
Most of our work is charged on an hourly basis.
6. What procedures do you
have to protect and backup my work?
Your work is saved on computer hard drive and
backed-up every night off-site.Our anti-virus software is
automatically updated whenever downloads are available and
all of our outgoing email and attachments are scanned prior
to sending.
7. What do you do about
system security and computer viruses?
We have regularly updated anti-virus software
and our system is protected by a firewall. Of course no system
is completely infallable, but we do our utmost to ensure that
all data is protected.
8. What software do you
use?
Here at Obsidian we use the latest Microsoft
Office 2007 package, which includes Access, Excel, PowerPoint,
Publisher and Word (any documents can be converted to a version
suitable for Microsoft Office 97-2003). We also run web-text
software which allows us to text any messages we have taken
straight to your mobile.
9. Can I use your address
as the address for my business?
Yes, please see the business
postal address service for further details.
10. How long do you keep
my files on your computers?
Your files will be stored on our computer system
for a maximum of 1 year. After which your files will be copied
to CD and stored in your client file. If you would like to
have your own copy on CD we can provide this.
11. How secure is your service?
Completely. We will not at any time directly
or indirectly divulge, disclose or communicate any information
that you give to us. We will protect such information and
treat it as strictly confidential.
