obsidian | group opens-up its latest raft of services and products - presenting obsidian | networks. Designed to offer companies a real alternative to mainstream retail services; obsidian | networks can help your business get ahead in information, infrastructure and communication technologies - and stay ahead. Combining over ten years of in-the-field experience, obsidian | networks can secure your business network with minimal fuss, using the latest technologies and all at an affordable price. Visit the site today and see what we can do for your I.T. systems...

Receptionist Zoe Noonan has a trade secret that can turn even the grumpiest of callers into purring pussycats - a winning smile! And her slick trick of the trade is now company policy at obsidian | group. For she and her colleagues have proved that answering the telephone with a smile is the best way of keeping customers cool. "We take calls for all the businesses that use obsidian | offices for their accommodation as well as other obsidian departments and we are the company's answering service", said 20-year-old Zoe, who joined the team two years ago. "Sometimes callers have a crisis and can be a little excited and even short-tempered. But I find if I smile when I answer a call, I get a friendlier response. I don't know why, but it's as if the person on the other end can tell you are smiling and smiles back. We take hundreds of calls on behalf of companies here and others who use our telephone answering services, so I have no doubt that smiling works. Even if I'm having a bad day, or I've got problems of my own, I find if I smile when I take a call I get a nicer response". "And forcing yourself to smile all day makes you feel a little better!".

obsidian | group extends influence to the captial, and beyond. Customers and potential clients alike can now get in touch with the staff at obsidian using our London office on 0207 993 5523 and now we can be contacted from our base in Barcelona, Spain. Simply call 00 34 938 021 499 to be put straight through...